REFUND POLICY

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

REFUND POLICY - THE BASICS

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

WHAT TO INCLUDE IN THE REFUND POLICY

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

At NPVS, we take pride in the quality of our garments. However, if you receive a product that is damaged or incorrect, we’re here to help.

Eligibility for Refund

Refunds are only applicable in the following cases:

You receive a damaged, defective, or wrong item.
You raise a request within 3 days of delivery, with clear photographic proof sent to varun@npvs.in.
The item is unused, in original condition, and with all tags and packaging intact.

Non-Refundable Situations

We do not offer refunds if:

The item has been worn, washed, or altered.
The request is raised after 3 days of delivery.
Minor variations in color or texture occur due to screen settings or lighting.
The product was purchased during final sale or clearance (unless damaged).

Refund Method

Approved refunds will be processed via UPI, using the same UPI ID provided during the transaction.
Refunds are initiated within 7–10 business days after the returned item is received and inspected.

How to Request a Refund

Please email varun@npvs.in with:

Your order ID
Description of the issue
Clear photos of the product
Your UPI ID for processing the refund

We appreciate your understanding and assure you of our commitment to a fair and seamless experience.